CAGAYAN DE ORO CITY — SupportZebra (SZ), a premier BPO service provider, officially celebrated its 15th Crystal Anniversary on February 10, 2026. Held at the company’s headquarters in One Providence, Lifestyle District, the milestone event gathered employees, executives, and partners to honor fifteen years of operational excellence and community impact.
This year’s theme, Wider Reach, Bolder Focus, reflects a pivotal stage in the company’s journey. It signals not only expansion but transformation. The message emphasizes building on existing strengths while sharpening focus on strategic goals.
As the company continues to scale, the theme underscores the importance of clarity, discipline, and intentional growth. It represents a commitment to scaling responsibly, deepening impact, and maintaining excellence while entering new markets and strengthening existing partnerships.
Expanding the Footprint: 100% Growth and Strategic Move to Cebu IT Park
The festivities began with a Holy Mass officiated by Father Tan, followed by a solemn blessing of the expanded SZ offices at One Providence. The ceremony underscored the company’s commitment to providing a supportive and spiritually grounded workplace for its "ambassadors."
Achoo Harayo shared that “SupportZebra has experienced remarkable growth from 2024 to 2025, achieving a 100 percent increase that has positioned the company as the largest homegrown BPO in Cagayan de Oro. This milestone reflects both operational excellence and our capacity to provide 24/7 service,”
Adding “Another major development is the strategic relocation of the Cebu site from JDN Square in Mandaue to Skyrise 4 in IT Park, the center of Cebu’s BPO industry. This move strengthens the company’s presence in a prime business district, enhances accessibility for clients and employees, and reinforces its commitment to long term expansion in key outsourcing hubs.”
Empowering Entrepreneurship and Team Spirit
The event area was transformed into a vibrant hub of activity. In a unique display of corporate culture, SupportZebra shared its venue with "entrepreneur employees," providing a free platform for staff members to showcase and sell their own trades and crafts. The lively atmosphere was further energized by raffle draws and games, ensuring a day of enjoyment for the entire workforce.
Award-Winning Culture: Honoring a Decade of Excellence and SZ Ambassadors
A central highlight of the anniversary was the recognition of loyal and high-performing SZ ambassadors. Special awards were conferred upon the pioneering employees who have dedicated over 10 years of service to the firm.
"Our success is built on the dedication of our people. These pioneers have been the backbone of SupportZebra since the beginning," said ,Junar Amador, SZ President and Chief Operating Officer.
Reinforcing its reputation as a top-tier workplace, SupportZebra recently earned one of the region's most prestigious honors. The management highlighted the significance of this milestone:
Being awarded the PMAP CDO Presidential Award for Employer of the Year 2025 affirms the company’s leadership in workplace excellence, employee engagement, and organizational culture. This highlights the organization’s strong people first culture and leadership in human resource practices.
Looking Toward the Next Decade: The Time Capsule
Visualizing the future, JunarAmador, President & COO with Co-Founder & Chief People & Culture Officer, Dr. Niño Duran led a special Time Capsule activity. The capsule contains the company’s strategic goals and aspirations for the next 10 years, serving as a symbolic commitment to continued innovation in the global BPO industry.
The celebration concluded with a traditional ceremonial cake-slicing led by Dr. Duran and the executive team, signaling a "new beginning" and the start of another chapter for SupportZebra in Cagayan de Oro.
“Looking back, it is hard to believe the company’s journey began with fewer than a hundred people in a modest office. Today, standing a thousand strong, the organization isn't just celebrating a change in scale, but a total transformation of spirit. Its fifteen years in Cagayan de Oro have been defined by the challenges conquered and the lives empowered along the way. As the company turns the page to this new enterprise chapter, it does so with the wisdom of hard-earned experience and the same humble heart that started it all.”
